Privacy Policy

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Privacy Policy

Effective Date: July 30, 2026

Privacy Policy

Crown Towing LLC ("we," "our," or "us") is committed to protecting the privacy and security of the information you provide through our website. This Privacy Policy explains what information we collect, how we use it, and how it is protected.

Information We Collect

Depending on how you interact with our website, we may collect information including:

Name

Company name

Email address

Telephone number

Mailing address

Information submitted through our contact form

Appointment scheduling information

New assignment information submitted through our secure assignment form

Documents and files voluntarily uploaded in connection with a repossession assignment

General website usage information, such as browser type, device information, and IP address, collected through standard website technologies

We only collect information that is reasonably necessary to respond to inquiries, schedule appointments, process assignments, and provide our services.

How We Use Your Information

Information collected through our website may be used to:

Respond to inquiries

Schedule appointments

Process repossession and collateral recovery assignments

Communicate regarding an existing assignment or service request

Verify authorized client requests

Improve our website and customer service

Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

Third-Party Appointment Scheduling

Appointments are scheduled through our third-party scheduling provider, ClearData. When you choose to schedule an appointment, you will leave the Crown Towing LLC website and be directed to ClearData's secure scheduling platform. Information submitted through that platform is subject to ClearData's privacy practices.

Third-Party Assignment Submission

Crown Towing LLC uses Zite, a secure third-party platform, to receive repossession assignments and supporting documentation.

When you select Submit New Assignment, you will leave the Crown Towing LLC website and be directed to a secure form hosted by Zite.

Information you voluntarily submit—including contact information, assignment details, vehicle information, uploaded documents, and supporting files—is securely transmitted to Crown Towing LLC for the purpose of reviewing and processing your repossession assignment.

Information submitted through Zite is also subject to Zite's applicable privacy and security practices.

Document Uploads

Documents uploaded through the assignment form are used solely for processing repossession assignments and related business activities. We make reasonable efforts to safeguard submitted information and limit access to authorized personnel.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, analyze visitor traffic, and enhance the user experience.

You may disable cookies through your browser settings; however, doing so may affect certain website functionality.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through our website. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites or services, including appointment scheduling and assignment submission platforms.

We are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal or business information.

Children's Privacy

Our website is intended for business purposes and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information you have submitted through our website, subject to applicable legal and business record retention requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices or legal obligations. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Crown Towing LLC

Charlotte, North Carolina

Email: crown@repocharlotte.com

Phone: 704-787-2837